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| PRIVACY POLICY
This Robin des Bois Collections website ("Robin des Bois Collections", "we", "our", "us") is committed to maintaining your privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them under the Data Protection Acts of 1984 and 1998 and any revisions to these Acts. We have instituted strict policies intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. This policy guides how we collect, store and use the information that you provide us with. When you register online with Robin des Bois Collections or use our online store, you give us your consent to process and use your personal data in accordance with this online Privacy Policy. This Privacy Policy applies to all users of this website. By visiting Robin-des-Bois.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. All comments, queries or requests relating to our use of your information should be addressed to our Customer Service Department at enquiries@robin-des-bois.com or sending a fax on fax no. +44(20) 7691 7997 WHAT PERSONAL INFORMATION MAY BE COLLECTED BY ROBIN DES BOIS COLLECTIONS Robin des Bois Collections collects personal data directly from its online visitors when they register their information or order for themselves or buy a gift. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping address(es), credit card billing address(es) and birth date so the order can be processed and fulfilled. Credit card details are entered directly into our payment partner's systems and are neither transmitted nor held on our database. Sometimes we may also obtain information as a result of authentication or identity checks. Robin des Bois Collections does not collect personally identifiable information from anyone under the age of 18. If you are under 18, please inform your parents or tutors about our Privacy Policy and Terms and Conditions before asking them to register and/or use the online store. Please do not submit any personal details if you are under 18. HOW THE INFORMATION PROVIDED IS USED Robin des Bois Collections may use your personal information for the processing of orders, payments and to improve our services to you. We will send you information of new products, features, special offers or announcements by email only if you give us your permission to do so. Your personal information may also be checked with credit agencies to prevent fraud. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information we are entitled do so. As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data. SHARE OF INFORMATION WITH OTHERS Robin des Bois Collections does not sell, rent or disclose its client's names, addresses, email addresses or other personal information to any other entity not related to us. We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. SECURITY Robin des Bois Collections uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information against loss, misuse and alteration, you accept that no Internet data transmission can be absolutely guaranteed to be secure from access by unintended recipients and we will not be responsible for any breach of security unless this is due to our negligence. We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. COOKIES Cookies are small pieces of information a web site can send to your computer's browser for record-keeping purposes. They contain no recognisable personal information. We use cookies to ascertain which web pages are visited and how often, provide site usage information, which will further help us improve and develop the site. Most web browsers automatically accept cookies, but you do not have to accept them. You can accept all cookies, reject them or modify your browser to alert you of any new cookies. However, your visit to our website will be significantly enhanced if cookies are not disabled. CHANGE OF PERSONAL INFORMATION We will hold your Data in the “My Account” section. You can review and change this information at any time. Only you, and/or upon request from you, the Customer Services Department can access your personal data from the Website using your password and User ID. If you prefer we can be contacted by email at enquiries@robin-des-bois.com. You can also request your Data to be removed from our Website. This will not prevent you from re-registering with us in the future. ACCEPTANCE OF PRIVACY POLICY AND MODIFICATIONS By accessing and using the Robin des Bois Collections Website, you consent to our collection, use and disclosure of your information as described in this privacy policy. Robin des Bois Collections reserves the right occasionally to make changes to its privacy policy or practices. We therefore encourage You to refer to this policy on an ongoing basis to get updated information. We will notify you of any changes in our privacy policy by posting the modifications on our website. You can cancel all your personal information from our Website at any time. CONTACT All comments, queries or requests relating to our use of your information should be addressed to our Customer Service Department at enquiries@robin-des-bois.com or sending a fax on fax no. +44(20) 7691 7997 Alternatively you can write to our Customer Service Department: Robin des Bois Collections 119 Ixworth Place London SW3 3PY United Kingdom |